How a service call works
No dispatch runaround, and no mystery about who is turning up.
What to expect
This is the order a service call runs in, from your first message to the work being done. The same three steps apply whether it is a walk-in cooler at a restaurant or a heat pump at home.
The three steps
- 01 You get in touch Send the details through the contact form, or call 250-797-2829 and reach a person. For commercial refrigeration that line is answered around the clock, holidays included.
- 02 You tell us what it is doing The make, the model, and what changed. Type them into the contact form with what your last service invoice says, and they tell us more than any description.
- 03 A technician comes out Red Seal certified, on equipment that lives through a wet coastal winter. You hear what we find before anyone goes further.
Tell us what the job is
Send us the details through the contact form. We reply within 24 hours. If commercial refrigeration is down right now, the phone is answered 24/7.